By placing a booking with Chauffeur Driven you agree to the following terms and conditions and authorize Chauffeur Driven to charge your account in full for all charges relating to your reservation, including, but not limited to charging in full for the reservation should you be considered a “no show”.
Its your responsibility to choose a correct service type.
Any transfer in which Bride/ Bridesmaids/ Groom/ Groomsmen are passengers or Getaway Cars are considered
WEDDING TRANSFERS.
All concerts, sporting events are considered SPECIAL EVENT transfers.
Should a wrong service is chosen, You agree to pay any additional charges applied to supplied credit card post trip. Please contact Chauffeur Driven if you are unsure of service type.
WAITING CHARGES
AIRPORT PICKUPS
Chauffeur Driven monitors all flight arrival times to ensure that your chauffeur is at the terminal when you disembark. Regardless of how long your flight is delayed, normal waiting periods commence from ACTUAL flight arrival time, not scheduled arrival time.
Chauffeur Driven provides 15 minutes complimentary wait time for Domestic Arrivals and 50 minutes for International Arrivals. Any additional waiting time will be charged in 15-minute blocks at $50 per block unless prearranged at the time of booking.
If you require extra time at airport, please advise at time of reservation. You can do this by writing in comments/additional information section or by email info@sydneylimousines.com.au . If no special pickup instructions are provided in the reservation request, Chauffeur Driven will work around the actual landing time of flight.
GENERAL PICKUPS
Chauffeur Driven offers a complimentary wait time of fifteen (15) minutes when servicing your booking. Any additional wait time will be charged in fifteen (15) minute blocks at $50 per fifteen (15) minutes.
MULTIPLE PICKUPS
If there are multiple pickup, complimentary waiting time of 15 minutes applies on first pickup only. Any additional pickups have complimentary waiting time of 5 minutes, any additional wait will be charged in fifteen (15) minute blocks at $50 per fifteen (15) minutes.
HOURLY/AS DIRECTED TRANSFERS
There is No Complimentary waiting time included with Hourly/As Directed transfers.
SPECIALTY VEHICLES
Vehicles like Bentley, Stretch limousines, minibuses, coaches etc are considered specialty vehicles. All these vehicles come with 15 minutes complimentary waiting time, however any additional waiting will be charged in thirty (30) minutes block at a rate equivalent to half hourly rate of that vehicle, which can be Quoted at time of reservation.
NO-SHOW AND CANCELLATION POLICY
NO SHOW
Chauffeur Driven provides 15 minutes complimentary waiting time. Your Chauffeur will wait a further 10 minutes before considering the booking a “No Show”. You are required to contact us by phone if extra waiting time is required as waiting charges will apply.
CANCELLATIONS
Chauffeur Driven requires the following as a minimum notice for cancellations:
General Transfers: 24 hours
Airport Arrivals: 24 hours
As Directed Hourly Hiring: 72 hours
Special Occasions: 7 Days
Weddings: 14 days
Christmas and NYE:
Once booked and confirmed, any cancellations will result in a cancellation fee, which is equivalent to 100% of total price quoted/charged. Other: Please contact us.
All cancellations made outside of these times will result in a cancellation fee, which will be equivalent to 50% of total price quoted for reservation.
Cancellations made within 4 hours will result in a cancellation fee, which will be equivalent to 80% of the total price quoted for the reservation.
Cancellations made within 2 hours will result in a cancellation fee, which will be equivallent to 100% of the total price quoted for reservation.
ALL “No shows” will be charged a cancellation fee, which will be equivalent to 100% of the total price quoted for reservation.
Chauffeur Driven requests a minimum 2 hour period (within office hours) for ANY amendments made to a booking.
***OUR STAFF RESERVE THE RIGHT TO REFUSE/CANCEL A BOOKING AT ANY POINT DURING
THE TRANSFER. PLEASE NOTE THAT AGGRESSIVE, INTOXICATED OR ANTISOCIAL BEHAVIOUR WILL NOT BE TOLERATED. IF A RESERVATION IS CANCELLED BY SUCH REASON, NO REFUND WILL BE ISSUED AND THE RESERVATION WILL BE CHARGED AT FULL COST***
RATES
Please contact us for all rates as these are dependent on the vehicle type and hiring requirement.
PLEASE NOTE:
Tolls may not be included in the quoted price and are generally charged following each transfer unless already charged at the time of reservation.
All Domestic Airport pickups attract $19.99 airport parking. International Airport pickups attract $26.10 airport parking and $44 International Airport collection fees. These charges are added to base rate.
Baby seats are charged at $22.00 per seat, charged additional. After-hours bookings (10:00pm - 4:45am) will incur a 30% surcharge
All Wedding transfers including Getaway cars, transfers for Bride/Bridesmaid attract 50% surcharge on base rate.
Special Event Surcharge:
Please contact Chauffeur Driven.
Surcharge apply for Public Holidays/ Special Events and can be provided on the application.
PAYMENT METHODS
Chauffeur Driven accepts payment via Australian-issued Visa, MasterCard & Direct Deposit at no charge. Payments made via American Express or International credit card will attract a 2.2% service fee.
*Chauffeur gratuity is at your discretion.
Monthly tax invoice statements and accounts can be set up for frequent travelers. Please note that a minimum monthly spend & conditions apply. Please contact us for further information.